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Qualtrics’ Groundbreaking Experience Management Launch Makes It Possible for Organizations to Close “Experience Gap”

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Industry’s first platform to address expanding gap between what organizations deliver and what customers and employees expect

Qualtrics’ experience management platform makes it easy to measure, prioritize, and optimize the experiences organizations provide across the four foundations of business: customer, product, employee and brand

SILICON SLOPES, Utah and SALT LAKE CITY, March 7, 2017 /360WiseNews/ — Qualtrics last week announced the Qualtrics XM Platform™, the world’s first experience management platform designed to address the growing experience gap––the gap between what organizations actually deliver and expectations from the market, customers and employees. Similar to how Salesforce and Workday have defined the evolving CRM and HRM categories, Qualtrics is creating the experience management category. The first solution in this space, the Qualtrics XM Platform, will help companies measure, prioritize, and optimize the experiences companies deliver across the four foundational aspects of business—customers, products, employees and brands.

Experience management helps organizations close the experience gap and achieve four key outcomes:

  • Customer Experience: Delight customers at every touchpoint;
  • Product Experience: Build products that people love;
  • Employee Experience: Improve employee engagement, retain top talent, and develop leaders;
  • Brand Experience: Create differentiated brands that people want to associate with.

According to Ryan Smith, CEO of Qualtrics, “There are two types of data: operational data and experience data. For too long, organizations have been looking exclusively at data about the past—the operational data or ‘O data.’ Where companies fail is in not leveraging experience data, or ‘X data.’ X data is the human-factor data, the beliefs, emotions, and sentiments that tell you why things are happening and that help predict what is going to happen next. And while there are plenty of technologies to help companies manage their operational data, until now there hasn’t been a technology that makes it easy to capture and understand the X data.”

Smith continued, “Because most organizations are O-data rich, and X-data poor, this has led to a huge gap between most companies’ ability to know what’s happening and understanding why it’s happening and how to adapt programs in real time. We call this the ‘experience gap’ and Qualtrics XM™, our experience management platform, is the key to helping companies close this gap.”

Growing Experience Expectations
The combination of new technologies, rapid advancements in customer experience (CX) programs and a younger consumer population is creating an immediate need for a platform to measure and optimize experiences across an organization. Millennials and Generation Z are fast becoming the largest population groups in the world. Both groups have higher expectations when it comes to brands, the products they buy and the experiences around them.

“The internet of things, wearables, self-driving cars, cashier-free stores, automated home assistants, Wi-Fi connected ordering buttons and deliveries by drone are leading the frenzied pack of experience expectations,” said Smith. “But to deliver great products and to provide delightful customer experience requires employee excellence across the organization. A company’s ability to win in today’s business environment depends on its ability to create amazing and consistent experiences across all aspects of the business.”

Customer Acclaim for Qualtrics XM Platform

Allianz
“Over the last 18 months, our partnership with Qualtrics has enabled Allianz Global Corporate & Specialty to more effectively support and manage our engagements with customers in over 30 countries. By having Qualtrics as a global platform integrating customer experience, market research and business data, we can better focus on the aspects of the customer journey that will not only have an impact on business performance but also will deliver the best customer experience,” said Allison Windon, Global Customer Experience Director at Allianz. “A key part of this approach has been to effectively use the insights gained to drive a customer-focused cultural change within our employees. And, as we look to the future, an experience management platform will become more and more important, as it is only through truly engaged team members that our customers can have the best experience.” Keep Reading

Cracker Barrel To Present At The Bank of America Merrill Lynch Consumer & Retail Technology Conference

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LEBANON, Tenn., March 6, 2017 /360WiseNews/ — Cracker Barrel Old Country Store, Inc. (the “Company”) (Nasdaq: CBRL) announced today that the Company’s Senior Vice President and Chief Financial Officer, Jill Golder, will participate in the Bank of America Merrill Lynch Consumer & Retail Technology Conference in New York City, on Tuesday, March 14, 2017 at 8:50am EDT. The format of the session will be a Fireside Chat.

To listen to a live broadcast of the presentation, please visit the Events & Presentations section of the Company’s website at investor.crackerbarrel.com.  An on-line replay of the webcast will be available shortly following the presentation.

About Cracker Barrel Old Country Store, Inc.
Cracker Barrel Old Country Store provides a friendly home-away-from-home in its old country stores and restaurants. Guests are cared for like family while relaxing and enjoying real home-style food and shopping that’s surprisingly unique, genuinely fun and reminiscent of America’s country heritage…all at a fair price.

Cracker Barrel Old Country Store, Inc. (Nasdaq: CBRL) was established in 1969 in Lebanon, Tenn. and operates 641 company-owned Cracker Barrel locations and four company-owned Holler & Dash Biscuit House locations across 43 states. For more information, visit: crackerbarrel.com.

 

To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/cracker-barrel-to-present-at-the-bank-of-america-merrill-lynch-consumer–retail-technology-conference-300418654.html

SOURCE Cracker Barrel Old Country Store, Inc.

Configit and Institute of Configuration Management announce partnership

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ATLANTA and DENVER, March 2, 2017 /360WiseNews/ — Today Configit and the Institute of Configuration Management (ICM) announce a partnership to solve the most complex configuration challenges facing large enterprise organizations.

ICM is the industry leader for configuration management, best known for their CMII/IPE model. ICM’s CMII (CM2) is an enhanced version of CM. CMII brings all configuration management related activities under one umbrella and provides an infrastructure that can accommodate change, keep documented requirements clear, concise and valid while ensuring that configurations conform to their requirements in every case. Such an infrastructure is a prerequisite for achieving integrated process excellence (IPE).

Configit offers the most powerful product configuration technology in the industry. Leading manufacturers from around the globe rely on Configit’s CPQ (configure-price-quote) and CLM (configuration lifecycle management) software to handle their most critical product lines.

Speaking about the partnership, Joseph Anderson, Vice President of Services and Marketing for ICM said, “The Institute of Configuration Management is happy to be working in partnership with Configit and feel this collaboration will provide transformational value for our customers. We believe that Configit’s Virtual Tabulation™ technology and its approach toward Configuration Lifecycle Management (CLM) are necessary for a tangible Internet of Things. Configit’s approach aligns with ICM’s mantra that the foundation of the 4th industrial revolution is a proper CM network, with people, processes, and products fully integrated to a functional Internet of Things. ICM and Configit customers will have a means to achieve one version and source of configuration truth throughout this network.”  Keep Reading

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